Refund policy

Returns & Exchanges

At im pretty, we want you to feel confident in every purchase. If something isn’t quite right, we’re happy to assist, within the guidelines below.

1. Return & Exchange Window

  • We offer a 7-day return/exchange window from the date of delivery.

  • Requests raised after 7 days will not be accepted.

2. No Refund Policy

  • We currently do not offer refunds.

  • Eligible products can be exchanged for another size or product, subject to availability and policy conditions.

3. How to Request a Return or Exchange

  • Contact our Customer Care on WhatsApp: +(91) 99946 22259

  • Share your Order Number

  • Submit your request via the Returns & Exchanges section on our website.

All requests go through an eligibility review before approval.

4. Size Exchange Policy

If you need a different size:

  • Exchange is allowed within 7 days if:

    • Product is unused

    • Tags and labels are intact

    • Original packaging is available

    • All merchandise to be exchanged must have the original product tags intact.

Pickup Charge:

  • For size exchanges requested by customers, a pickup fee of ₹100 will be charged.

Once approved and picked up, the requested size will be dispatched.

5. Damaged or Defective Products

If your product has a manufacturing defect or arrives damaged:

  • Share clear photos on WhatsApp for verification.

  • After approval:

    • Pickup will be arranged

    • Replacement will be dispatched

Charges:

  • In such cases, no pickup or delivery charges will be applied to the customer.

6. Error from Our Side

If we send:

  • Wrong item

  • Wrong size

We will:

  • Arrange free pickup

  • Send the correct product

  • In select cases, provide a complimentary product as a goodwill gesture

7. Product Condition Requirements

To qualify for return or exchange:

  • Product must be unused, unworn, and unwashed

  • Tags, labels, and outer packaging must be intact

  • Photos must be shared before approval

  • To process a return or exchange, the customer must hand over the product to our shipping partner along with the invoice/bill copy. The product must be returned with intact tags, original packaging, and in an unused, unaltered, and saleable condition.

8. Non-Eligible Cases

Returns or exchanges will not be accepted if:

  • Product shows signs of wear or use

  • Tags or packaging are missing

  • Request is made after 7 days

  • Damage is caused by customer handling

  • Returns or exchanges will not be accepted for products purchased during sale, promotional offers, or at discounted prices.

  • Please note that product colors may appear differently across devices and screen settings. Returns or exchanges will not be accepted due to color variations between the product received and its appearance on a customer's device.

If a non-eligible product is sent back, it will be returned to the customer.

9. Pickup & Dispatch Timeline

  • Pickup is scheduled after approval

  • Replacement is dispatched once pickup is confirmed by our logistics partner

10. Important Notes

  • All requests are subject to quality inspection

  • Final decision will be made after verification

  • Providing clear photos helps speed up processing

Need Help?

WhatsApp Support:  +(91) 99946 22259
(Customer care available during working hours)