Refund policy

Returns & Exchanges

At im pretty, we want you to feel confident in every purchase. If something isn’t quite right, we’re happy to assist, within the guidelines below.

1. Return & Exchange Window

  • We offer a 7-day return/exchange window from the date of delivery.

  • Requests raised after 7 days will not be accepted.

2. No Refund Policy

  • We currently do not offer refunds.

  • Eligible products can be exchanged for another size or product, subject to availability and policy conditions.

3. How to Request a Return or Exchange

  • Contact our Customer Care on WhatsApp: +(91) 99946 22259

  • Share your Order Number

  • Submit your request via the Returns & Exchanges section on our website.

All requests go through an eligibility review before approval.

4. Size Exchange Policy

If you need a different size:

  • Exchange is allowed within 7 days if:

    • Product is unused

    • Tags and labels are intact

    • Original packaging is available

Pickup Charge:

  • For size exchanges requested by customers, a pickup fee of ₹100 will be charged.

Once approved and picked up, the requested size will be dispatched.

5. Damaged or Defective Products

If your product has a manufacturing defect or arrives damaged:

  • Share clear photos on WhatsApp for verification.

  • After approval:

    • Pickup will be arranged

    • Replacement will be dispatched

Charges:

  • In such cases, no pickup or delivery charges will be applied to the customer.

6. Error from Our Side

If we send:

  • Wrong item

  • Wrong size

We will:

  • Arrange free pickup

  • Send the correct product

  • In select cases, provide a complimentary product as a goodwill gesture

7. Product Condition Requirements

To qualify for return or exchange:

  • Product must be unused, unworn, and unwashed

  • Tags, labels, and outer packaging must be intact

  • Photos must be shared before approval

8. Non-Eligible Cases

Returns or exchanges will not be accepted if:

  • Product shows signs of wear or use

  • Tags or packaging are missing

  • Request is made after 7 days

  • Damage is caused by customer handling

If a non-eligible product is sent back, it will be returned to the customer.

9. Pickup & Dispatch Timeline

  • Pickup is scheduled after approval

  • Replacement is dispatched once pickup is confirmed by our logistics partner

10. Important Notes

  • All requests are subject to quality inspection

  • Final decision will be made after verification

  • Providing clear photos helps speed up processing

Need Help?

WhatsApp Support:  +(91) 99946 22259
(Customer care available during working hours)